We are committed to offering you a diverse range of products crafted from unique materials, designed to celebrate special moments, share personal stories, or create meaningful gifts for the important people in your life. We also invest in training our team thoroughly and collaborate closely with our strategic partners to ensure a highly professional and personalized customer experience.

If for any reason you’re not completely satisfied with your order, please reach out to us. We’ll handle each case individually to make sure we resolve the issue to your satisfaction.

To initiate the process, please contact our support team within 30 days of receiving your order by clicking HERE. The more details you can provide about the issue, the quicker we’ll be able to resolve it. To expedite your request, please include the following:

• Name on the order
• Order number
• A detailed description of the problem
• Photos showing the issue
• Whether you would prefer a replacement or a refund

Please note that we are not responsible for errors made by the customer, such as spelling or grammatical mistakes, issues with the original images provided, or errors made during the ordering process. We kindly ask that you double-check your order before completing it.